Frequently Asked Questions

Yes, always. Every AVERO order ships in plain, unmarked packaging with no branding, logos, or indication of contents anywhere on the exterior. See our Discreet Packaging page for full details.

Yes. AVERO ships to customers across Canada, with fast, discreet delivery on every order.

Never. AVERO is built to be a friendly, judgment-free space — however you shop, whatever you're looking for, our team treats every customer with the same respect and discretion.

All AVERO products are made from body-safe materials such as medical-grade silicone, and are tested for quality and safety before release. Specific materials are listed on each product page.

Care instructions vary by product and are listed on each product page under the 'Materials & Care' section. As a general rule, clean with warm water and a mild, unscented soap before and after each use.

Yes! You can shop directly on Avero Wellness. Add your favourite products to your cart and complete your order through our secure online checkout. Available payment methods will be displayed during checkout.

Checkout is handled through our secure, encrypted payment provider. The available payment methods are shown during checkout.

Yes. We never sell customer data, and all billing descriptors and account information are handled with strict confidentiality. See our Privacy Policy for full details.

For hygiene and safety reasons, intimate products are final sale. We do not accept returns or exchanges for change of mind, personal preference, or incorrect selection. If an item arrives damaged, defective, incorrect, or not as described, please contact our support team — we will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws. See our Shipping & Returns page for the full policy.