Support
Frequently Asked Questions
Everything you need to know about shopping with AVERO.
Is my order shipped discreetly?
Yes, always. Every AVERO order ships in plain, unmarked packaging with no branding, logos, or indication of contents anywhere on the exterior. See our Discreet Packaging page for full details.
Do you ship across Canada?
Yes. AVERO ships to customers across Canada, with fast, discreet delivery on every order.
Will I feel judged shopping here?
Never. AVERO is built to be a friendly, judgment-free space — however you shop, whatever you're looking for, our team treats every customer with the same respect and discretion.
Are AVERO products body-safe?
All AVERO products are made from body-safe materials such as medical-grade silicone, and are tested for quality and safety before release. Specific materials are listed on each product page.
How do I clean and care for my product?
Care instructions vary by product and are listed on each product page under the 'Materials & Care' section. As a general rule, clean with warm water and a mild, unscented soap before and after each use.
Can I place an order online right now?
Online checkout is coming soon. You can browse the full collection, build your cart, and join our mailing list to be notified the moment ordering opens.
What payment methods will be accepted?
We're finalizing secure payment options ahead of launch, including major credit cards and digital wallets. Details will be shared with our mailing list first.
Is my personal information kept private?
Yes. We never sell customer data, and all billing descriptors and account information are handled with strict confidentiality. See our Privacy Policy for full details.
What is your return policy?
Unopened, unused items may be returned within 30 days of delivery for hygiene and safety reasons. See our Shipping & Returns page for the full policy.