Refund Policy

If an item turns up damaged or defective, reach out to our Customer Care team within 30 days of delivery. Include your order number and a photo or two of the problem so we can look into it quickly. Once we've reviewed and confirmed the fault, we'll arrange a replacement or a refund — whichever makes the most sense for the situation.

Because of the intimate nature of what we sell, we're unable to accept returns or exchanges on products unless they arrive defective. This is entirely about the health, safety, and peace of mind of everyone who shops with us. Anything meant to come into contact with the body is considered used the moment it leaves our warehouse, which means it can't be returned or resold.

This applies to items such as, but not limited to:

• Vibrators, stimulators, and dildos
• Douches and enema kits
• Anal toys, beads, and plugs
• Cock rings, sleeves, and similar devices
• Gags, restraints, and ropes
• Lingerie and intimate apparel
• Lubricants, massage oils, condoms, and body paints

All refunds are reviewed on a case-by-case basis and need to meet the conditions set out in this policy. We reserve the right to decline a refund request that doesn't meet them.

Anything unclear? Email us any time at info@averowellness.ca and we'll be glad to help.